Returns / Refunds
Mistakes happen. We get it. If its not working out, we are here for you.
365 Day Furniture Return Promise
Need more time to decide? We give you a full year from the time of receipt to decide whether it’s right for you.
Returns & Refunds
If it's not working out, no problem we get it.1-15 Day Returns
Returns can be initiated online within 15 days to return your item(s) with all restocking fees waived. Return shipping costs apply.
16-365 Day Returns
Returns can be initiated online between 16 and 365 days. Return shipping costs and our standard 15% restocking fee apply.
Return Policy
Before we schedule a return pick up, the item must be repackaged in it's original carton with the original interior packaging in place. Returns also have to be in new, re-sellable condition. Once they leave you, returns usually arrive back to us in 7-10 business days. The original & return shipping costs are deducted from the order. Refunds are issued back to the original payment method, once your item(s) is (are) received and inspected.
Email: Service@kardiel.com to initiate your return.
Cancelations
In stock items: Orders can be canceled at no cost for up to 24 hours. Return shipping costs apply to orders that cancel after they ship from Kardiel’s warehouse.
Special Orders: Special Orders can be canceled at no cost until they ship. Return shipping costs apply to orders that cancel after they ship from Kardiel’s warehouse.
Shipping Protection.
Relax, your Kardiel furniture delivery is protected against loss & damage. Please inspect and report any damage within 2 days of receiving your item.
Need to file a claim? Email Service@kardiel.com a copy of the delivery receipt with noted damage to initiate a damage claim.
